Privacy Policy

Last Updated: May 19, 2026

Introduction

WhisperCoach is a platform owned and operated by Skwadlink LLC ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform at whispercoach.io (the "Service").

Please read this policy carefully. By using WhisperCoach, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the Service.

About WhisperCoach. WhisperCoach is designed as a professional communication coaching and interview preparation platform. It is intended to help users organize their thoughts, recall relevant experience, and communicate clearly under pressure. All coaching guidance provided by the Service consists of suggestions and structured prompts only. Users remain fully responsible for their own responses, decisions, and communications at all times.

1. Information We Collect

1.1 Information You Provide Directly

Account information: your full name and email address when you create an account
Session documents: resumes, job descriptions, and pitch deck content you upload or enter during session setup
Website URLs: URLs you submit for content fetching in Pitch Mode
Contact information: name, email, subject, and message content when you submit a support request through our contact form
Payment information: we do not store your payment card details. All payment processing is handled directly by Stripe, Inc. We receive only a confirmation of successful payment and your chosen plan type.

1.2 Information Collected Automatically

Usage data: pages visited, features used, session duration, and interaction patterns
Device information: browser type, operating system, and general device type
Log data: IP address, access times, and referring URLs
Cookies and similar technologies: we use session cookies to maintain your logged-in state.

1.3 Information from Third Parties

Stripe, Inc.: we receive payment confirmation and plan type upon successful purchase
Supabase, Inc.: our database and authentication provider stores your account information and session history securely on our behalf

2. How We Use Your Information

We use the information we collect to:

Create and manage your account
Provide the WhisperCoach Service including live AI coaching sessions
Process your uploaded documents to provide AI-powered coaching guidance and structured communication support during your session
Generate post-session performance analysis, coaching notes, and follow-up email drafts
Save your session history for your personal review and reference
Process payments and manage your plan status
Respond to your support requests and inquiries
Improve and optimize the Service
Comply with applicable legal obligations
Detect and prevent fraudulent or abusive use of the Service

We do not use your information for advertising purposes. We do not sell, rent, or trade your personal data to third parties under any circumstances.

3. How Your Documents Are Handled

WhisperCoach processes resumes, job descriptions, and website content solely to provide AI-powered coaching guidance and structured communication support during your active session.

Documents are processed in real time during your active session only
Document content is transmitted to Anthropic's Claude AI API to generate coaching prompts and structured talking points
Anthropic processes this content in accordance with their API data handling policies and does not use API inputs to train their models
We do not permanently store the full text of your uploaded documents after your session ends
Session metadata including coaching prompts surfaced, session summaries, and performance insights are stored in your session history. Raw audio and full document text are not permanently retained.
You may delete individual sessions or your entire account and associated data at any time

4. AI Processing and Anthropic

WhisperCoach uses Anthropic's Claude AI to provide live interview coaching guidance and structured communication support. When you use our Service:

Conversation context detected during your session is sent to Anthropic's API to generate coaching prompts and structured talking points tailored to your role and background
Anthropic acts as a data processor on our behalf and is subject to their own privacy and data protection commitments
Anthropic's API usage policy prohibits the use of API inputs to train their AI models
AI-generated responses are suggestions only and do not constitute professional advice of any kind
For more information on how Anthropic handles data please visit anthropic.com/privacy

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

5.1 Service Providers. We share data with trusted third-party service providers who assist us in operating the Service:

Supabase, Inc. — database, authentication, and backend infrastructure
Anthropic, PBC — AI response generation
Stripe, Inc. — payment processing

Each provider is contractually bound to protect your data and use it only as directed by Skwadlink LLC.

5.2 Legal Requirements. We may disclose your information if required to do so by applicable law or in response to valid legal processes such as court orders, subpoenas, or government requests.

5.3 Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website prior to the transfer.

5.4 Protection of Rights. We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service:

Account information: retained until you request deletion of your account
Session history: retained until you delete individual sessions or your account
Support tickets: retained for 2 years for quality assurance and legal purposes
Payment records: retained as required by applicable tax and financial regulations, typically 7 years
Deleted account data: permanently removed within 30 days of a verified account deletion request

7. Data Security

Skwadlink LLC implements industry-standard security measures to protect your information:

All data transmitted between your device and our servers is encrypted using TLS/HTTPS protocols
Sensitive data is encrypted at rest
Database tables are protected by row-level security policies ensuring users can only access their own data
API keys and secrets are stored as encrypted environment variables and are never exposed in source code
Access to production systems is restricted to authorized personnel only

While we take reasonable and appropriate precautions to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information and encourage you to use a strong, unique password for your account.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

8.1 Right to Access. You have the right to request a copy of the personal data we hold about you.

8.2 Right to Correction. You have the right to request correction of inaccurate or incomplete personal data associated with your account.

8.3 Right to Deletion. You have the right to request deletion of your personal data. You can:

Delete individual sessions directly from your session history within the app
Delete your account from your account settings within the app
Submit a written deletion request to info@skwadlink.com

We will process verified deletion requests within 30 days.

8.4 Right to Objection and Restriction. You have the right to object to or request restriction of certain processing of your personal data where permitted by law.

8.5 Right to Data Portability. You have the right to request your personal data in a structured, commonly used, and machine-readable format where technically feasible.

8.6 Right to Withdraw Consent. Where our processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8.7 Right to Lodge a Complaint. If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with your local data protection supervisory authority.

To exercise any of these rights, please contact us at info@skwadlink.com. We will respond to all verified requests within 30 days.

9. Cookies and Tracking

WhisperCoach uses the following cookies and tracking technologies:

9.1 Essential Cookies. Authentication and session cookies that keep you logged into your account. These cookies are strictly necessary for the Service to function and cannot be disabled.

9.2 Preference Cookies. Cookies that remember your settings and preferences within the Service to improve your experience.

9.3 Analytics and Advertising Pixels. We use the following third-party tracking technologies to measure the performance of our advertising campaigns and improve our Service:

Google Ads Tag (Google LLC): we use Google's advertising tag to measure conversions from our Google Ads campaigns and to understand how users interact with our Service after clicking an ad. Google may use this data in accordance with Google's Privacy Policy at policies.google.com/privacy.
Reddit Pixel (Reddit, Inc.): we use Reddit's conversion pixel to measure the effectiveness of our Reddit advertising campaigns. Reddit may use this data in accordance with Reddit's Privacy Policy at reddit.com/policies/privacy-policy.

You may opt out of Google's advertising tracking at adssettings.google.com and Reddit's advertising tracking through Reddit's privacy settings. Note that opting out does not remove ads but may make them less relevant to you.

We do not use behavioral tracking cookies or third-party marketing cookies beyond those disclosed above.

10. Children's Privacy

WhisperCoach is not directed at or intended for use by individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@skwadlink.com and we will promptly delete such information from our systems.

11. International Data Transfers

Skwadlink LLC is operated from the United States. If you access our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

By using the Service you consent to the transfer of your information to the United States and other countries which may have different data protection laws than your country of residence. We ensure appropriate safeguards are in place for all international data transfers in accordance with applicable data protection laws.

12. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following additional rights:

Right to know what personal information we collect, use, disclose, and sell about you
Right to delete personal information we have collected from you
Right to opt-out of the sale of your personal information. Note: Skwadlink LLC does not sell personal information.
Right to non-discrimination for exercising any of your CCPA privacy rights

To submit a CCPA rights request please contact us at info@skwadlink.com with the subject line "CCPA Rights Request."

13. Nevada Privacy Rights

If you are a Nevada resident, you have the right to opt-out of the sale of your personal information. Skwadlink LLC does not sell personal information. If you have questions about our data practices please contact us at info@skwadlink.com.

13A. Virginia and Colorado Privacy Rights

If you are a resident of Virginia or Colorado, you have the following rights regarding your personal data under the Virginia Consumer Data Protection Act (VCDPA) and the Colorado Privacy Act (CPA) respectively:

Right to access and confirm whether we process your personal data
Right to correct inaccuracies in your personal data
Right to delete personal data you have provided or that we have collected about you
Right to data portability — to obtain a copy of your personal data in a portable format
Right to opt out of the processing of your personal data for targeted advertising or profiling

Skwadlink LLC does not sell personal data and does not engage in profiling that produces legal or similarly significant effects. To exercise any of these rights please contact us at info@skwadlink.com with the subject line "Virginia Privacy Request" or "Colorado Privacy Request" as applicable. We will respond within 45 days as required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by:

Sending an email notification to the address associated with your account
Posting a prominent notice on our website

We will provide at least 14 days notice before material changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

The date at the top of this page indicates when this policy was last updated.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Skwadlink LLC — WhisperCoach
Email: info@skwadlink.com
Website: whispercoach.io

For general support inquiries please use our contact form at whispercoach.io/contact.

We are committed to working with you to resolve any privacy concerns and will respond to all inquiries within 5 business days.